Refund policy

Order Cancellations

• Orders placed once can't be cancelled!

Unboxing Video (Mandatory)

• An unboxing video is required for any jewelry-related claim (damaged, missing, In transit damages or incorrect item [RARE CASES]).
• Claims without an unboxing video will not be accepted for return or exchange.

Returns & Exchanges

• Returns are accepted only if the item is damaged, defective, or incorrect.
• A ₹30 handling charge will be deducted for returns of damaged items.
• No returns or exchanges on apparel.

Refunds

• For both Prepaid and COD orders, refunds are processed within 1–2 working days after we receive the returned item.

Condition of Returned Items

• Products must be returned in the same condition as received.
• Items that are worn, damaged, or used will not be eligible for a refund or exchange.
• Shipping charges are non-refundable.

Customer Support

• Email us at helpsnarx@gmail.com or reach out via our support portal.
• For faster help, DM us on Instagram @snarx.in.